Support Center

Visit the Download page, grab the JAR, and double-click it. Java 17+ is required. Full setup walkthrough is on that page.

Use the Forgot Password flow. If your registered email no longer works, file an Account Recovery ticket below with proof of ownership (transaction IDs, original email, etc.).

File a Ban Appeal below. Appeals take 24-72h. Do not create alts to play through a ban — that converts a fixed ban into a permanent one.

99% of purchases auto-deliver within 60 seconds. If yours didn't, check Dashboard → Store → Purchase History first. If status is "Completed" and you still don't have the item, file a Billing ticket with your invoice ID.

Report it via the Bug Report form. Include reproduction steps, screenshots, and your character name. Verified bug reports earn 50 vote points.

In-game, type ::link and follow the prompts. The bot DMs you a one-time code that confirms ownership.

No, usernames are permanent. Display names (visible in chat) are not yet available; on the Q3 roadmap.

Check #announcements in Discord first — most outages are announced there. If nothing posted, run a traceroute to play.juniper-rs.com and include it in a General Support ticket.