Support Center

Visit the Download page. The Windows installer bundles Java, so there's nothing else to set up. The universal .jar (macOS & Linux) requires Java 11+. Full setup walkthrough is on that page.

Use the Forgot Password flow. If your character was never linked to a website account, use Lost Account instead (no sign-in needed). If your registered email no longer works and you can't sign in, contact staff in our Discord with proof of ownership (order numbers, original email, etc.).

Banned accounts can't sign in, so submit a ticket in our Discord (in game: ::discord). Appeals take 24-72h. Do not create alts to play through a ban — that converts a fixed ban into a permanent one.

99% of purchases auto-deliver within 60 seconds. If yours didn't, check Dashboard → Store → Purchase History first. If status is "delivered" and you still don't have the item, file a Billing ticket with your order number.

Report it via the Bug Report form. Include reproduction steps, screenshots, and your character name. Verified bug reports earn 50 vote points.

In-game, type ::link and follow the prompts. The bot DMs you a one-time code that confirms ownership.

No, usernames are permanent. Display names (visible in chat) are not yet available.

Check #announcements in Discord first — most outages are announced there. If nothing posted, run a traceroute to play.juniper-rs.com and include it in a General Support ticket.